AI-Assisted Brand & Tone Audits with Voxable

We’ve discussed some of the ways the Voxable Assistant can help your team deliver conversational AI projects faster, saving time and money. It does this by automating previously unautomatable aspects of the work to create chat and voice experiences. 

One of the most time-consuming tasks for large organizations building consumer-facing conversational AI bots is maintaining a consistent brand and tone of voice. Getting a multi-person, cross-disciplinary team to write in a single voice and stick to (sometimes extensive) branding guidelines requires education, awareness, and constant review. Brand and tone audits often take up a significant amount of time. At Voxable, we’re always looking for ways to leverage the latest advancements in the field of AI to make the process of designing and building conversational experiences simpler. That’s what led us to automate conversational brand and tone audits.

Automating  Brand & Tone Audits

Soon your team will be able to use the Voxable Assistant to automatically check every bot message in your conversation design and ensure each is consistent with your company’s brand and tone guidelines. The Voxable Assistant will even suggest edits to any messages that fall outside of the guidelines to immediately improve the experience before it's released to customers.

You’ll start by defining the brand and tone guidelines for your project. This includes creating examples of messages that conform to and violate those guidelines. Below, we used examples from Mailchimp’s style guide—a resource we highly recommend.

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After establishing your brand and tone guidelines in Voxable, you can request an audit at any time and the Voxable Assistant will review every bot message in your conversation design. It will flag any messages that violate the guidelines and even suggest edits that you can accept with the click of a button!

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Automating brand and tone audits will expedite how quickly your bot gets to market and free up time for the humans on your team to tackle the truly difficult aspects of delivering world-class conversational AI experiences.

Use Voxable to Automate Brand & Tone Audits

If you’re interested in using this Voxable Assistant feature, let us know and we’ll set your team up for a trial!