This online course will give you foundational knowledge of the conversation design principles and processes needed to build chatbots and voice assistants. Learn to design experiences for Amazon Alexa, Google Assistant, Samsung Bixby, and the Web.
Many companies are investing in chat and voice technology to extend products, service customers, streamline internal processes, and grow brands. There is an increased demand for conversation designers, yet very limited formal instruction for those seeking to learn the discipline. The Voxable co-founders want to impart the foundational knowledge, processes, and best practices they obtained working with this technology since 2015.
This course spans the end-to-end conversation design process—from conceptualization and research to handing over assets to developers.
This course is appropriate for anyone who wants to understand how to design intuitive chatbots, voice assistants, and IVR solutions.
“For those coming from the visual UX tradition, this is an exciting dive into conversational thinking. The hands-on exercises will feel both familiar and fresh to design professionals – with whole new ways of considering our users and platforms.”
“I learned a language and framework to effectively conceptualize, structure, and design a CUI that keeps users and usability at its center.”
Matt has worked with several high-profile engineering teams in the Austin startup scene during his tech career. Prior to co-founding Voxable, he helped launch the MakerSquare coding bootcamp as the instructor for its inaugural cohort and directed Rapid7's front-end engineering efforts through a successful IPO as its Senior User Interface Architect. Throughout his career, he's come to learn the immense value of sane development processes and a relentless focus on code quality; he strives to impart these lessons by regularly speaking at user groups and conferences.
Lauren's personal mission is to bring more designers, writers, and UX practitioners into the conversation design discipline. She believes conversational interfaces and platforms have yet to reach their full potential and designers have a huge opportunity to address users' needs better through conversation design. Prior to co-founding Voxable, Lauren led venture accelerator and big data startup design teams. She's created conversational strategies and well-designed conversational experiences for both early-stage startups and Fortune 10 companies. She often writes, speaks, and facilitates workshops about conversation design.
Introduction to Conversational Design
Voxable estimates it will take around 20 hours to complete the course’s 38 lessons and seven activities.
You will need a computer with internet access. Course activities can be completed primarily in a collaborative diagramming tool like Miro, or with common office supplies.
You will access the course through the online platform Thinkific. You must create an account and then you will use that login to access your course dashboard.
Once you enroll, you will have lifetime access to the course through your Thinkific account.
We do offer special pricing for non-profit organizations and students. Please contact us directly as we review these requests on a case-by-case basis.
Voxable hosts custom workshops based on customer needs. Please contact us to learn more.